Improving Governance

Improving Governance in India

It is commonly recognized that corruption which has become a universal phenomenon, unless kept in check, can undermine the finest of systems. It eats into the very vitals of the civil society and directly vitiates the relationship between the citizen and the state, which in modern times must conform to the status of a welfare state. However, the common man feels that there is lack of political accountability – its criminalization and ‘compulsions’ of coalition politics, and systemic weaknesses in corruption/grievance redressal machinery are the most important reasons for continuing corruption in the country. Further, it is also perceived monstrous greed as a result of monstrous greed of by corrupt politicians and a weak, apathetic and unaccountable government machinery – All these elements reinforce each other and contribute to corruption in the country. The existing anti-corruption institutions are also not very effective as they are under the control of the politicians lacking real teeth and powers and not having the strength of officers with impeccable integrity. Besides these institutions face problems with regard to paucity of staff and non-filling up of the vacancies etc.        


Service Delivery Excellence

Improving Governance is a part of  development process. It is argued that corruption can be curbed by systematic changes in governance through introducing participation, transparency, accountability and probity in administration. The right to good governance is also considered as an essential part of the citizen’s rights that one can expect from the government. Accordingly, a number of initiatives have been taken by the government to incorporate citizen’s concerns as inputs in the formulation of policy as well as in the quality and reliability of services. These can be brought through various tools, including the Citizens’ Charters, Right to Information, e-Governance, Report Cards and Social Audits. Besides, each department has now developed its public grievance redress mechanism by appointing a senior officer as Director of Grievances’ with the powers to call for files/papers relating to grievance. The public can approach him/her for the redress of its grievances. He/she is supposed to be available on every Wednesday between 1000 and 1300 hours.

The Right to Information Act 2005 empowers the common man to know his entitlement to avail a particular public service, and redress the grievance, if any. It also includes the ‘Right to be Heard and Consumer Education’, i.e. educating the consumer about her rights. It is based on the rationale of “participatory, transparent and accountable governance”. Under the Right to Information Act public servants can also be questioned on their conduct and thus made accountable.


Electronic governance or e-Governance is to ensure  transparency and better services to the public. It disseminates information through an efficient, speedy and transparent process to the public and other agencies and performs government administration activities.  E-Governance can be effectively  introduced through -

  1. Computerization of all the public dealing departments including the Police, Judiciary, transportation and registration of properties.
  2. Introduction of e-Procurement (preferably on the lines of KONEPS) in all public procurements and contracts.
  3. Introduction of ‘Touch Screen System’ showing pictures to avail particular service.
  4. Replication of ‘Lok Vani’ software for redress of public grievances.
  5. Strengthening the infrastructure of governance and enhancing  awareness about e-governance.

Thus, e-Governance is considered an effective tool for improving governance.


For list of Nodal Public Grievance Officers, click –

For complaints & suggestions: http://www.darpg-grievance

Grievance petition should include the following information -
1. Name & address of the Complainant
2. Specifics of Grievance
3. Designation & full address of the authority approached earlier
4. Reference Number/date of the communication of the concerned authority, if any

For Grievance Redressal, click
website :


Addl. Secy. (DAR&PG),
Sardar Patel Bhawan,
Sansad Marg, New Delhi – 110001.
Telfax No. +2374-1004/05
e-mail :   

Non-Official Civil Society Organisation
Citizens' Forum Against Corruption
(Attention: Shri Pabitra Roy Chaudhury),
C-67, Sector 14,
Tel. 09811124182