This privacy policy explains how Mahadev Book collects, uses, stores, and protects personal information provided by users of the platform. By using the service, you agree to the practices described in this document.
Information We Collect
Mahadev Book collects the following categories of information during account creation and ongoing use of the platform.
Information you provide directly. When you create an account through WhatsApp, we collect your name and preferred username. During deposits and withdrawals, we collect payment-related details such as UPI IDs, bank account information, and transaction reference numbers necessary to process your requests.
Information generated through use. When you use the platform, we collect data related to your betting activity, including wagers placed, markets selected, settlement outcomes, deposit amounts, withdrawal requests, and login activity. This data is tied to your account credentials and is necessary for the operation of the service.
Device and connection information. We may collect basic technical information such as your browser type, device type, operating system, and IP address when you access the platform. This information is used for security monitoring and platform performance optimisation.
How We Use Your Information
The information we collect is used for the following purposes.
Account management. Your name and username are used to create and maintain your account. Payment information is used to process deposits and withdrawals.
Platform operation. Betting activity data is used to settle markets, maintain account balances, display transaction history, and ensure the accuracy of your account records.
Security and fraud prevention. Login activity, device information, and transaction patterns are monitored to detect unauthorised access, prevent fraudulent activity, and protect the integrity of the platform.
Support and communication. Information from your WhatsApp conversations with the support team is used to resolve your requests, maintain a record of your interactions, and improve the quality of service.
Information Sharing
Mahadev Book does not sell your personal information to third parties. We may share information in the following limited circumstances.
Service providers. We may share data with payment processors and technology providers who assist in operating the platform. These parties are bound by confidentiality obligations and may only use your information for the purposes of delivering their specific services.
Legal requirements. We may disclose information if required to do so by law, regulation, legal process, or governmental request.
Account security. If we detect potentially fraudulent or unauthorised activity on your account, we may share relevant information with security partners to investigate and resolve the issue.
Data Storage and Security
Your personal information is stored on secure servers protected by SSL encryption and access controls. We implement technical and organisational measures designed to protect your data against unauthorised access, alteration, disclosure, or destruction.
While we take reasonable steps to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
Data Retention
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to fulfil legal obligations, resolve disputes, and enforce agreements. If you request account closure, we will delete or anonymise your personal data within a reasonable timeframe, subject to any legal retention requirements.
Your Rights
You have the right to request access to the personal information we hold about you. You may also request correction of inaccurate information or deletion of your data where legally permissible. To exercise these rights, contact the support team through the official WhatsApp number listed on the website.
Children
Mahadev Book does not knowingly collect information from individuals under the age of 18. The platform is restricted to users aged 18 and above. If we become aware that a minor has created an account, we will take steps to close the account and delete the associated data.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. Continued use of the platform after changes are posted constitutes acceptance of the revised policy.
Contact
If you have questions about this privacy policy or how your information is handled, contact the support team through the official WhatsApp number listed on the Mahadev Book website.
